3/15/2024 0 Comments Leather bag repair njI was told by coach not to worry that the bag will be replaced one way or another. They will intervene and help me with the situation. I called Coach and they are being sympathetic and are appalled at the situation. He told me to call and yell at whoever I wanted because it wasn't going to expedite things. I paid over $500 for the bag.do you think 'm going to take less? At this point I knew it was time to deal with Coach. If not, then I want a bag of the same value. He then asked me if I expected to get the full value of the bag.well yeah I do. He firmly stands by his decision that I will not get anything until UPS sends them money. Tony Rago was rude, unsympathetic, and unwilling to expedite the situation. Well that's great an dandy, except that according to UPS, Rago Brothers hasn't filled out the request forms from the claims department to get payment which was sent to them 12/17/10. Spoke to Tony Rago who stated that his company would NOT give me any money until UPS paid them. The bag is insured, and UPS will pay Rago Brothers directly. My anger with them is the way they have treated the situation. It is NOT Rago Brother's fault that the bag got lost. To date, I still do not have a replacement bag. Rago Brothers sent the bag UPS and it was delivered to the wrong address. They do not help customers when things go wrong – Took my bag to coach on 84th & Broadway for cleaning.
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